Account Manager

Old Dominion Mechanical is currently seeking an energetic, customer-centric individual with keen attention to detail to join our account management team. This role is responsible for developing and maintaining long-term relationships with a portfolio of customers and with projects varying in size and detail. In this role, you will function as a liaison between the customer and our operations team to ensure timely and successful delivery of solutions according to customer needs. This role is best suited for someone who is detail-oriented, proactive, and goal-driven. Above all else, strong customer service skills are a must.

Responsibilities:

• Be the primary point of contact and build long-term relationships with customers
• Meet with customers monthly to maintain a positive relationship
• Develop a trusted advisor relationship with key accounts, customers, building engineers, and property managers
• Monitor and analyze customer’s needs, proactively make recommendations, and seek new opportunities for ways to serve our customers
• Responsible for working with administrators to onboard and integrate new customers as well as update existing customer information
• Perform site surveys for teammates and customers on an as-needed basis
• Includes estimating, tracking monthly sales numbers, and new business proposals
• Includes a quota/pipeline management of sales through the existing base

Requirements:

• The ideal candidate should have previous customer service experience
• Must have a satisfactory driving record, criminal record, and ability to pass a drug screen
• Excellent communication and interpersonal skills are needed to build customer relationships
• Excellent analytical skills and attention to detail
• Exceptional time management skills
• Must be able to climb ladders and be comfortable with working in outdoor conditions
• Must have flexible scheduling to accommodate some evening events
• Must stay in consistent communication with the current customer base
  • Approximately 2-6 in-person visits per week
  • Continuous email conversations and phone conversations
• Must be willing to collaborate with our great team and have fun while at work
• Attend multiple networking / events per month after normal business hours
• Be a contributing member of various business organizations

Benefits

• Comprehensive benefits including medical, dental, vision, and life insurance
• Additional benefits include 401K, Paid Holidays, Paid Birthday Off, and Paid Time Off
• Full-Time position based in Richmond, VA, with limited travel to surrounding areas
• Monday to Friday, 7:00 am to 4:30 pm

Old Dominion Mechanical is an Equal Opportunity Employer

Old Dominion Mechanical, LLC. values a diverse workplace and strongly encourages women, minorities, and veterans to apply. ODM is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, or military status.