It is our everyday mission to create an environment that provides an exceptional experience, built on trust, for each customer, every day.
Our culture is built on respect and we value our customers’ time and budgets. While we aim to always be efficient, we also make sure that we take the time to address any concerns. We are always 100% present when we are with our customers and we make sure that their needs are truly heard.
We understand timelines, budgets, and expectations, which add up to providing an exceptional experience.
Having a wide range of customers with various needs means having a multitude of knowledge and capabilities to match. As experts in our field, we are deeply involved in our industry and always stay up to date on changing technology and services. Our capabilities expand and evolve as the industry and our customers change and grow.
At ODM, everything we do
is with our five core values
top of mind.
Listen to Understand
In every moment, we are fully present. We don’t bring phones to meetings and we never multitask when someone is sharing their thoughts with us. We truly listen to our customers' needs so we can discover the perfect solution together.
Culture of Respect
Each customer of ours has unique needs and respectively, a unique budget and timeline. We know their concerns are real and we listen to them fully. We believe a genuine conversation is always better than industry jargon.
We are experts at what we do and use our breadth of knowledge to both problem solve and find opportunities for our customers. We are constantly seeking opportunities to learn more in our industry so that we can continue to grow and support our customers in every way.
We strive to make our impact on the environment as minimal as possible. We strongly believe in recycling and repurposing equipment and materials as often as we can. We offer green systems to encourage responsible energy consumption.
We are proud of the Richmond community and even prouder to be a part of it. We support the community that supports us by participating in charity drives, supporting the National Guard, involving in community boards, and attending community events.